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The Role of Security Guards in Modern Business Security

Security guards have always been an important part of business security, from monitoring the camera footage to checking who is coming in and going out of a building, their job is to make sure the business and everyone in it stays safe and protected.

However, in modern times, with the popularity and widespread use of advanced security systems, the role of security guards has somewhat changed. Now, instead of relying solely on them for safety and security, business owners employ commercial security systems along with competent guards to minimise the level of risk.

Read on to find out more about the role of security guards in modern business security and how they can prove to be an indispensable tool when working alongside state-of-the-art business security systems:


The primary role of a security guard is to protect people and property from all kinds of safety and security threats and enforce certain laws and rules to ensure their goal can be easily achieved.

In a modern business environment, their job can include ensuring the safety of employees and visitors, monitoring activity to prevent unauthorised access, taking measures to prevent theft and vandalism, and providing assistance during emergencies.

The day-to-day work responsibilities of a security guard will be different depending on their employer’s demands and the business environment that they are employed in. However, their general duties remain more or less the same.

The duties of a security guard are divided into two categories: direct and indirect. Direct duties encompass all duties that involve dealing with employees, customers, and visitors, as well as unauthorised individuals and troublemakers.

Indirect duties, on the other hand, are duties where recorded data or video footage is used to make sure that the safety and security of the property are intact. These types of duties do not necessarily require security guards to interact on-site with people. They simply monitor the premises for any unusual activity and alert the relevant people if the need arises.


The services of private security guards have aided law enforcement agencies for years and they continue to do so. Combined with high-tech security systems, they can prove to be highly effective at deterring crime and keeping your business safe and secure.

If you are still unsure about hiring a security guard for your business, here are some of the top benefits for you to consider:

They help deter crime

One of the most basic roles of a professional security guard is to protect your property from threats such as theft, break-ins, vandalism, and assault. They are trained to detect and deal with such activities and help keep them under control.

The presence of a security guard can scare away potential criminals because they are usually armed and that increases their chances of getting caught.

In addition to deterring crime, they can also take the necessary steps if any such issue occurs before it has a chance to escalate and harm someone or something.

Provide an increased sense of security

The deployment of security guards in key areas of your business can work wonders in increasing the sense of security for everyone on the premises including employees, customers, visitors, and other relevant people.

A safe and secure environment is directly proportional to business growth. It will motivate employees and make them more productive. They are also likely to stay loyal to the business and increase employee retention.

Similarly, it will also encourage clients and customers to stick with you, especially if your high level of security is coupled with customer satisfaction.

Better customer service

As mentioned earlier, security guards have two main types of responsibilities – direct and indirect. In direct responsibilities, they deal directly with people including employees and customers.

In doing so, you can also train your security guards to provide basic customer service such as safely escorting customers out of the premises or directing them if they ask for it.

Since security guards ensure that your facility is safe and well taken care of, you can focus on fulfilling the needs of your customers and employees and focus solely on business growth.

Better handling of security issues

Professional security guards not only provide security against threats but are also trained to provide the first line of defence in case of any untoward incident taking place.

In such a situation, it is always a risk to get involved or try and diffuse the issue unless you are properly trained to do so. Security guards are both trained and equipped with the required skills and expertise to handle such issues with ease.

They know how to respond to situations in a way as to not put themselves and others in danger while also preventing the criminals from getting away. They can also help prepare a loss prevention report if the need arises.

Quicker response time

The presence of a security guard guarantees quicker response time to any situation that may arise on your business premises, such as handling an aggressive customer, dealing with a break-in, or scaring away vandals.

It may take the local police a few minutes to arrive at the scene, and by that time, the damage may have already been done. An always-present security guard, however, will deal with the issue without wasting a single minute and take control of the situation while preventing any further consequences.


Earlier, security guards were one of the only forms of security that a business could employ to keep their property safe from any security hazards and threats. That coupled with a door lock would be considered a good combination and was the go-to for many businesses back in the day.

However, times have changed and so have criminals and the way they think. They have become smarter and more difficult to deter with a mere door lock. They are now equipped with tools and techniques that allow them to easily bypass such lenient security measures.

The solution to such modern problems requires modern solutions. Instead of relying only on security guards and mechanical locks, modern businesses are now using advanced security systems such as security alarms, CCTV cameras, access control systems, security fencing and barriers, and security lighting to counter them.

These security systems coupled with the presence of a security guard can help immensely when it comes to keeping potential criminals away from your business property.

Let’s look at how security guards can work in tandem with security systems to provide a much better level of security in modern businesses:

Security alarm systems

Security alarm systems, also called burglar alarm systems, are security systems that work using a series of sensors that pick up on unusual activity, such as movement where there isn’t supposed to be any.

These sensors can be placed on all key locations around the business that you need to monitor including all the entrances and exits, doors and windows, and cordoned-off areas on the property.

Burglar alarms can be simple bells-only systems that pick up on the unusual activity and sound an audible alarm, oftentimes accompanied by flashing lights, to bring the attention of those around the scene.

On the other hand, there are advanced burglar alarm systems with features such as professional monitoring, police response, push notifications, and integration with other security systems.

Employing a security guard, especially if you have a bells-only alarm system, can be particularly beneficial as the guard can instantly respond to the alarm and take the necessary action. For added protection, you may employ a guard to patrol the premises during the day and another one to keep an eye out during the night after business hours.

CCTV camera systems

CCTV (Closed-Circuit Television) cameras are one of the most effective deterrents against threats such as burglaries and intrusions. The mere presence of a CCTV camera works as an effective security measure as it scares away potential criminals for fear of getting recorded and caught.

Earlier, CCTV cameras were a luxury that only a few could afford, but now, they have become more mainstream and can be found in almost every corner of the world.

They are connected to a monitor that shows both live as well as recorded footage and work as a never-tiring pair of eyes that see and record all.

Since security guards are human, they are prone to getting tired, exhausted, and sleepy, and gave a higher risk of oversight. They physically cannot be present everywhere at once and cannot be expected to stay vigilant every single second.

As compared, CCTV cameras never tire and are always on the lookout for unusual activity or instances. They can be placed throughout the property and can be used to keep a watchful eye on the entire premises at once.

Also, to cover the same amount of area, you may have to hire several security guards and pay them monthly, which of course is an added expense. On the other hand, you can invest in a few CCTV cameras, which is a one-time cost (excluding regular maintenance), and get much better and more efficient results.

There are several types of CCTV cameras to choose from. You may go for simple ones or more advanced systems with pan, tilt, and zoom capabilities, motion sensors, professional monitoring, and much more!

If you have security guards on your premises, you can also use their services to monitor the CCTV footage on-site instead of opting for remote and off-site CCTV monitoring.

Access control systems

A modern solution for basic mechanical door locks, access control systems are advanced door entry systems that include everything from secure mechanical locks to biometric access control that uses fingerprints or retina scans to grant or deny access.

Advanced access control systems have a few basic components including the locking hardware, door reader, door controller, sensors, and software.

The identity of the user is authenticated via credentials presented to the system which are checked against a database saved in the access server. If the user has permission to enter, the door will unlock and grant them access. If not, it will remain closed.

The system also gathers valuable information for audit purposes that allows the business owners and managers to track the access activity of everyone moving in and out of the building.

It gives a better idea and more control over who is accessing the building and at what times. This can be particularly helpful for attendance, employee habits, and work as evidence in case of an unforeseen incident such as a break-in or burglary.

Instead of having to station a security guard on all the entrances and exits of the property to maintain a log of the access events, an access control system automates the entire process and maximises safety and security.

Security lights

Lights have always been an important part of security. The reason is that they illuminate the property and remove any dark areas and hiding spots for potential criminals to lurk.

It is much easier for potential criminals to break into a property that is shrouded in darkness as it reduced their chances of getting seen and caught. Even with the presence of security guards, they can make use of the lack of lighting and successfully break in without getting caught, especially if no other security systems are being used to secure the property.

A well-illuminated property, on the other hand, is mostly a no-go for crooks, vandals, and criminals because it makes it difficult for them to sneak in undetected. It becomes easy for security guards as well as other people on the property to spot them.

You may go for motion sensor lights that automatically turn on as soon as someone walks by or near them, or opt for smart lights that can be set to turn on and off at particular times using a smart device such as a mobile phone, tablet, or laptop.


The right security guard will help maximise security on your business property and make the workplace a safer place for everyone including the owners, employees, customers, and visitors.

There are a few factors that you need to keep in mind before hiring a security guard for your business. A good security guard should:

  • Have the required training and experience to deal with all kinds of security-related incidents.
  • Have a good understanding of the basic security concepts that include protection against security threats and confronting the risk if necessary.
  • Have keen observation skills and a heightened sense of focus to spot any unusual instances or irregularities.
  • Have a good problem-solving mentality to carry out their role with responsibility while minimising disruptions to regular workflow.
  • Have a calm and collected demeanour and be a level-headed individual in order to deal with and de-escalate serious issues as calmly as possible.
  • Be honest and trustworthy and relied upon to fulfil their duties with responsibility.
  • Be a team player and comfortable working with and communicating with other people.
  • Be hardworking and willing to put in the effort required to fulfil the demands of each day.


At Calder Security, we provide a comprehensive range of security solutions that include not just professional installation but also monitoring, maintenance, and repair services.

We are members of the Master Locksmith Association (MLA), approved members of the Security Systems and Alarms Inspection Board (SSAIB), and also conform to all the relevant British and EU Standards.

We follow all the best practices in the industry and install only high-quality, state-of-the-art security systems.

We offer various levels of monitoring via a 24-hour monitoring centre using Dualcom and BT Redcare signalling, which is the most secure alarm monitoring system and the largest supplier of intelligent alarm signalling services in the UK.

We understand the importance of having to regularly maintain security systems since the inability to do so might result in serious faults and consequent vulnerabilities in your property’s security.

We provide professional maintenance checks and reminders for when the checks are due to help you stay compliant with the law and work fast to restore your security systems to excellent condition.

We offer a 24-hour call-out service for customers and can also repair systems not installed by us. Our engineers are highly skilled and can restore faulty systems to full working order in one visit.

Contact us here or call us at 0800 612 9799 to talk to our experts right away!

Photo by Miłosz Klinowski on Unsplash