Customer Feedback

At Calder Security we believe that our business has to revolve around our customers; providing you with a high level of service from your initial contact, to conducting the work and beyond that in your maintenance contracts and after sales care.

The following are just a few examples of the feedback we get from customers. You can see more detailed case studies here.

"I would like to compliment your engineer Chris on the fantastic service he has provided at Marsh Way House over the last couple of weeks. Chris has endeavoured to resolve issues we have had and find solutions. One of these instances involved another company; he took time to speak to them and attempt to resolve the problem. Over the years I have seen many operatives in the same position just pass the buck so to speak.

We often moan when we get uncooperative operatives, so I feel its only fair that we feedback when we receive a great service from someone."

Craig Bond
"Thank you for servicing my alarm. Your engineer was brilliant, he is a credit to your company."
Tracy Marsden
"Your response was very efficient. Your engineer Chris Lavell came and he was also very efficient and professional. Thank you for your assistance."
Phil Turner
"We cannot recommend this company highly enough. Recently completed works at our school at short notice. Arrived at the agreed time and carried out the work to a high standard. Fantastic service all round and we would not hesitate to use Calder Security again or recommend them to others."
Ed Hirst
"The service was superb. Chris the engineer arrived early, did the job efficiently and made no mess at all. I would definitely recommend Calder Security to others, without a doubt. We were highly delighted. We made a request, the engineer came the next morning and within less than 24 hours the jobs we wanted were completed. What a nice, well mannered young man."
Robert Scarth
"Excellent job well done. Your fitter was very knowledgeable and helpful.......1st class....You should give him raise! I will certainly recommend your company in the future."
Andrew Mullins
"Will you please give a big thank-you to Ian for getting someone out so promptly for us and getting the alarm to work again."
Lisa Bruce
"Had our alarm fitted today brilliant service will defo recommend."
Matty Wormald
"Simon and his team have dealt with our security for the past 10 years I guess. Nothing is ever too much trouble, fantastic knowledge and always efficient Even down to the broken key on a Friday at 5pm!"
Scott Jennett
"Recently had CCTV installed by this company and would highly recommend. The guys that installed the system were very knowledgeable and professional. The job was quite tricky in parts due to being a new property and those guys stayed all day into unsocial work hours to ensure they completed the job to an high standard and to how we wanted it. We want to personally thank a colleague of yours that fitted the system, Emmett, for his very responsive attitude to his work when we kept losing internet connection which was no fault of his or the company's part at all! We very much appreciate the help and guidance we got from him. We will continue to use this company in the foreseeable future and already recommended to others. Thank you very much!"
Leanne Harvey
“Calder supplied my mother with a fob entry system and push button and lever handle exit that she is confident using. As a result, she now locks her door, secure in the knowledge she can unlock it when she wishes to go out. Calder Security listened to our requirements and concerns and provided a good solution – where several other companies had walked away. I can highly recommend them.”
Lise Duma-Toros
"Please convey our thanks to the installer for the efficient way he carried out everything."
JM Spurr
"Thank you for your excellent service. The chap that fitted the safe was very helpful indeed and so thoughtful."
Mrs C Clelland
"We had some ABS keys cut by yourselves. The keys work a treat and were very pleased by the level of services we received."
Sam Ellis
"Extremely useful visit to a new home with existing alarm (and clueless owner!). Showed me how to work it, reset the entry and exit times and zones to suit me, explained wiring and alarm history and now I have someone to call if I have a problem. Extremely fast response despite festive period and friendly and careful engineer. Definitely recommend."
Matt Brackley
"Great service....took my locker down the stairs without causing any issues to the surrounding...would definitely recommend them."
Naail Najeeb
"Thank you for your service today. Will recommend you to all friends and family and visit again when I need a security item! Thanks again."
Lucy Smith
“We have been very impressed by Calder Security’s service. Simon Cook was brilliant: he has given us the benefit of his considerable experience to come up with a cost-effective solution to what was becoming an enormous security problem for our business. The engineers who fitted the equipment were also very good; everything was fitted on time and without any hindrance to our business. Calder Security wasn’t the cheapest, but it wasn’t the most expensive either. After talking with Simon I felt instantly confident that they would be able to help resolve our ongoing problems with theft.

Since the installation, we have successfully caught and prosecuted 4 shoplifters and it has also revealed, and helped prevent, a big problem of petty theft by regular ‘customers’. The back-up is also good: whenever we have called, any issue has been resolved instantly. The service has been excellent.”

Simon Harpin
Ackworth Garden Centre
"Yours wasn't the cheapest quote but what sold it to me was the guy who came to see us. Very professional and he spoke my language - straight to the point and with honesty. Give him a 10 from me!"
Angela Brunt
"Thank you for your quick response, effective solution and excellent technician. It was a pleasure to have Martin working with us, and he's done a thoroughly good job."
Father Andrew Martlew
Vicar of Womersley
"I would like to compliment you on the service and professionalism of your team; both Phil and Martin were an absolute pleasure to deal with."
Gary Benyon
Group Managing Director
Eurofunding
“I chose Calder Security because of their reputation and they are simply the best. I have been with Simon and his guys for over 20 years. As the saying goes… go to a good company and you will get a good, reliable, honest service when you need it.”
Chris Haigh
“I discovered Calder Security on an internet search and chose them because of the price quoted and the service offered. I found them to be excellent value, very professional and did a first class job on installation. I would definitely recommend them to others.”
Jon Holt
“I would like to thank you for carrying out the fire alarm link. Could I take this opportunity to once again thank the engineer for helping me with the entry system on the office door as I was having problems. He was a great help and is a credit to your company.”
Amanda Myers
Shark Ninja
“I just had someone come to service my alarm and wanted to say what awesome customer service. The man’s name was Andrew and he was lovely. Not only did he not wince when all my children were talking to him at once at a thousand decibels he was really great with them and even accepted a play doh flower and politely declined a piece of cake from the floor. Well done that man!”
Nicola Hanson
“Simon, who I spoke to on the phone, and Steve who did the work were both brilliant. Very professional. The whole process is so well organised.”
John Hinds
“We decided to use an MLA approved locksmith because we knew they had to meet certain minimum standards to be a member. We chose Calder Security. The service we received from them was speedy, courteous and efficient.”
Nigel and Debra Stockton
Taken from a full testimonial. Read it here.
“The lock repair was not straight forward and required the ordering of a part. I received prompt attendance; left in secure state until spare part ordered and received; fully explained and subsequently fitted (in a very short period of time). I would definitely recommend Calder Security to others.”
Mrs Laycock
Taken from a full testimonial. Read it here.
“Calder Security is very organised, well priced and very quick at making sure they fit in with what the customer wants. I would not hesitate to recommend Calder Security to anyone. Their knowledge and service is second to none.”
Karen Horsfall
Taken from a full testimonial. Read it here.
“I’ve been very pleased with the efficiency of the company as they always respond really quickly. Because I don’t live in the property myself it’s reassuring to know that the alarm is in full working order, protecting the house. I’m very grateful that my friend recommended Calder Security to me and I wouldn’t hesitate to recommend them to others.”
Kathy Harrison
Taken from a full testimonial. Read it here.
“The installation of the alarm went well and I was pleased with the engineer who did a great job please pass on my thanks again. Everything so far is running smoothly. On the basis of the service I have received so far I would be happy to recommend your company to others.”
Richard Dunne
“Thanks for the work carried out. Your customer service was great from start to finish and I’m more than happy that I chose Calder Security.”
Sue Lodge
“May I take this opportunity to express my gratitude to your excellent service, this including the prompt installation, the courtesy of your installer and the customer service.”
Malcolm Meeson
“Thanks for your efficient service and polite young man who carried out the work.”
Gwynneth Booth
“Thank you Calder Security for a fabulous service yesterday at my dance school. I fully expected to have to pay for a new fire alarm fitted etc… not to be, thankfully your engineer repaired mine. I will recommend your company in the future.”
Sarah Taylor School of Dance
“I just wanted to thank you all for the very efficient service I received from my first telephone call yesterday morning to the engineer’s visit today and the emailed report and invoice. I look forward to doing further business with you in future years.”
Sue Edwards
“Thank you for coming out to sort the alarm. Can I just say the gentleman that came was very pleasant and professional. He also warned us when the alarm was going to go off which was nice as I have small children.”
Julie Stokoe
“May I thank you for your prompt and efficient service on this occasion. I am most grateful to have my alarm system repaired and in full working order.”
Mrs S Stewart
“I am pleased to report that the door lock is now working properly and would like to thank your staff for their help.”
Mr Pollard

 

Win £25 for your feedback!

Want to add your own comments? We welcome feedback from all customers so please feel free to leave your comments on our customer satisfaction survey, on our Facebook page or on our Google+ page. All who leave their feedback via any of these methods will be entered into a monthly draw to win a £25 M&S voucher or £25 credit on their account!

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